If you do not see either of these listed, reinstall the AdvanceFlow Client Add-Ins.For Microsoft Excel verify that AdvanceFlowExcelAddin is listed and enabled.For Microsoft Word, verify that AdvanceFlowWordAddin is listed and enabled.In the Manage section, select COM add-ins and then click Go.Choose File > Options and then click Add-Ins.Verify that the addin is active by following the steps below. Verify that both the GoFileRoom and AdvanceFlow addins are listed.Click the Start Menu, open the Control Panel and then open Programs and Features.Verify that the addin is installed by following the steps below. Once signed in, the tickmarks will display. If the Tickmarks button indicates "Load Tickmarks" the addin is not signed into AdvanceFlow.Ĭlick the Load Tickmarks button and log into AdvanceFlow. The last thing to try if the addin still won't stick is to run a full or online repair on Microsoft Office, from the Control Panel. Reopen Office and see if the addins are sticking now.If not 3, right-click on LoadBehavior, select Modify, and set the value to 3.On the right, you should see an option for "LoadBehavior" - verify that it is set to a value of 3.32-bit machine: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel (or Word)\Addins\AdvanceFlow.Excel(Word)AddIn.32-bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel (or Word)\Addins\AdvanceFlow.Excel(Word)AddIn.64-bit machine: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel (or Word)\Addins\AdvanceFlow.Excel(Word)AddIn.64-bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Excel (or Word)\Addins\AdvanceFlow.Excel(Word)AddIn.In the Registry Editor, browse to the following:.
Open the Start menu and enter regedit in the search box and open regedit.exe (Registry Editor).It is also recommended that you backup the registry before making changes to it. Thomson Reuters recommends having a qualified technician make registry changes as problems with the registry can cause serious problems with the operating system. If the addins still aren't "sticking", verify the registry behavior (the load behavior should equal 3 however, if the addins ever failed to load for any reason, the value may have changed). Right-click on the file and choose Run as Administrator.Locate the EXCEL.EXE or WINWORD.EXE file.Browse to C:\Program Files (x86)\Microsoft Office\Office.Verify that Microsoft Word and Excel are fully updated.If the addin is still not "sticking", try these steps: If listed, select the AdvanceFlow addin and then select Enable.Verify that the AdvanceFlowWordAddin or AdvanceFlowExcelAddin items are not listed.Choose "Disabled Items" in the Manage field, and then select Go.In Microsoft Word or Excel, choose File > Options and then select Add-Ins.If you are using Microsoft Internet Explorer, verify you are running the application as an Administrator.
If the addin turns on, but when you re-open Microsoft Word or Excel, it is turned off again, use the following steps.
#Microsoft word is not working properly update
Values from the engagement will not add or update The table below lists some common problems and which addin is not working properly. Because all AdvanceFlow documents are housed within GoFileRoom, you first need to identify which addin is causing the problem. The GoFileRoom and AdvanceFlow addins have key differences that effect how an issue should be resolved. Determining which addin is problematic: GoFileRoom or AdvanceFlow If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource. We provide access to these resources for your convenience, but we are not responsible for their accuracy. This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters.
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